Register as a Domestic Energy Assessor

MoveNest Assessor Terms of Use

1. Status of Engagement
1.1 You are engaged as an independent contractor, not an employee, worker, agent, or representative of Move-Nest Property Limited (“Move-Nest”).
1.2 You provide EPC services directly to the customer, and Move-Nest acts only as an introducer and booking facilitator.
1.3 You are responsible for your own tax, National Insurance, equipment, travel, insurance, training, and accreditation compliance.

2. Professional Standards & Compliance
2.1 You warrant that you are a fully qualified and accredited Domestic Energy Assessor (“DEA”).
2.2 You will conduct all assessments with reasonable skill and care, and in full compliance with:
  • EPC Regulations
  • RdSAP methodology and conventions
  • Your accreditation body’s rules
  • Applicable UK laws and industry standards
2.3 You are solely responsible for the accuracy, legality, and validity of all EPCs you lodge.
2.4 Move-Nest does not supervise, control, or review your inspection process or EPC reports.

3. Move-Nest’s Role (Disclosed Agent)
3.1 Move-Nest does not provide EPC assessments.
3.2 Move-Nest acts solely as a booking, payment, and administration platform.
3.3 Move-Nest’s obligations are limited to:
  • Passing customer booking details to you
  • Handling payment collection
  • Facilitating communication where necessary
3.4 The contract for EPC services is between you and the customer, not Move-Nest.

4. Scheduling & Conduct
4.1 You must attend all appointments you accept.
4.2 Any delays, access issues, or cancellations must be notified immediately to both the customer and Move-Nest.
4.3 Professional conduct is required at all times.

5. Customer Communication
5.1 You are the named assessor on the EPC and responsible for explaining your lodged report if asked.
5.2 Move-Nest does not interpret EPCs or provide EPC advice.
5.3 You must respond to customer or Move-Nest enquiries within 48 hours.

6. Insurance Requirements
6.1 You must maintain:
  • Professional Indemnity Insurance (PII)
  • Public Liability Insurance (PL)
6.2 These must meet or exceed your accreditation body’s requirements.
6.3 You must provide evidence on request.

7. Fees & Payment
7.1 You will be paid the agreed assessor rate per completed job.
7.2 Payment is typically made within 24 hours of job completion.
7.3 If a complaint, quality concern, or failure to lodge is reported, Move-Nest may temporarily hold payment pending resolution.
7.4 If a full refund must be issued due to your error or conduct, Move-Nest may deduct or recover the relevant amount from you.

8. Liability
8.1 You are fully liable for:
  • The inspection
  • All EPC data entered
  • The lodged certificate
  • Regulatory compliance
  • Any loss arising from your work
8.2 Move-Nest accepts no liability for your conduct, professional judgement, or lodged EPC.
8.3 You indemnify Move-Nest against any claims, losses, or costs arising from your work.

9. Data Protection
You must comply with UK GDPR and keep all customer information secure, confidential, and used only for the purpose of completing the service.

10. Confidentiality
You must not disclose any non-public information relating to Move-Nest systems, customers, pricing, or operations.

11. Termination
11.1 Either party may terminate with reasonable notice.
11.2 Move-Nest may suspend or terminate immediately for:
  • Complaints
  • Quality concerns
  • Misconduct
  • Failure to lodge
  • Breach of any part of these terms

12. Non-Poaching (12-Month Rule)
12.1 You must not:
  • Solicit
  • Accept
  • Carry out
any direct work for a Move-Nest customer outside the platform for 12 months from the job date.
12.2 Breach may lead to permanent removal and recovery of lost fees.

13. Lodgement Timeframes
13.1 EPCs must be lodged within 48 hours of inspection unless otherwise agreed.
13.2 Delays may result in withheld payment or removal from the platform.

14. Disputes & Contact
14.1 Move-Nest may share your details (name, phone number, email address, accreditation ID) with customers if a complaint is raised.
14.2 You must respond within 48 hours.

15. No-Shows & Incomplete Jobs
15.1 Failure to attend an appointment without notice may result in reassignment and withheld payment.
15.2 Repeated failures will result in removal from the platform.

16. Governing Law
These Terms are governed by the laws of England, Scotland, Wales and Northern Ireland.