Register as a Domestic Energy Assessor

MoveNest Assessor Terms of Use

1. Status
You are engaged as an independent contractor, not an employee of Move-Nest Property Ltd (“MoveNest”). You are responsible for your own tax, National Insurance, equipment, travel, and insurance.

2. Professional Standards
You warrant that you are a qualified Domestic Energy Assessor and will deliver EPC services with reasonable skill and care, in full compliance with: Applicable UK laws and regulations; RdSAP methodology and conventions; your accreditation body’s rules; and industry best practice. You are solely responsible for the accuracy and validity of your reports.

3. Scheduling
You agree to attend any appointments you accept or promptly propose alternatives. You must communicate delays, access issues, or cancellations to both MoveNest and the customer as soon as possible.

4. Client Communication & Responsibility
You are the named assessor on the EPC and responsible for explaining the contents of your report. MoveNest acts only as a booking platform and does not provide EPC advice. You must respond to client queries in a timely, professional manner (within 48 hours where possible). Failure to engage may result in removal from the platform.

5. Insurance
Maintain valid Public Liability and Professional Indemnity insurance. Provide evidence on request. DBS checks are optional but may be required for certain jobs.

6. Data Protection
Handle personal data in compliance with UK GDPR. Only process what’s necessary, keep data secure/confidential, and delete/return data when no longer required.

7. Fees & Pricing
Your default EPC price applies to a 3-bed property. Add £10 per bedroom above this unless otherwise agreed. All payments follow MoveNest onboarding and invoicing.

8. Liability
You are fully responsible for your work and any losses arising from your services. MoveNest accepts no liability for the quality/content/consequences of any EPC. If MoveNest refunds a client due to your conduct or errors, you agree to reimburse or accept deduction.

9. Confidentiality
Keep non-public information about MoveNest, its systems, or customers confidential.

10. Termination
Either party may end with reasonable notice. MoveNest may suspend/terminate immediately for misconduct, breach, or repeated complaints/quality concerns.

11. Non-Exclusivity
You may work for others subject to no conflict or misuse of MoveNest confidential information.

12. Governing Law
England and Wales law applies.

13. Lodgement Timeframe
Complete and lodge EPCs within 48 hours of inspection unless prior written approval. Late lodgement may result in suspension or withheld payment.

14. Contact Details & Dispute Handling
You agree MoveNest may share your name, email, phone, accreditation scheme, and number with clients for complaints/queries. You must respond within 48 hours; failure may lead to escalation and suspension.

15. Non-Poaching Policy
Do not solicit/accept direct business from MoveNest clients outside the platform for 12 months from the last job for that client. Breach may lead to removal and legal recovery of losses.

16. False Information & Accreditation Checks
All registration info must be true and accurate. False/misleading info may lead to removal/ban.

17. No-Shows & Incomplete Jobs
If you accept a job but fail to attend or don’t lodge within 48 hours without agreement, MoveNest may reassign and withhold payment; repeat issues lead to removal.

18. Payment Timing & Dispute Hold
MoveNest aims to pay within 24 hours of completion. If a client raises a concern in that window, payment may be held pending review. If related to quality/access/professionalism/failure to lodge, payment may be reduced, delayed, or cancelled. If resolved in your favour, full payment is released immediately.