1. Introduction
Move Nest is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your data when you use our services.
2. What Data We Collect
- Name, phone number, and email address
- Property address and EPC requirements
- Payment and booking history
- Browser and device data (via cookies and analytics tools)
3. How We Use Your Data
- To process bookings and schedule EPC appointments
- To contact you about your appointment
- To assign a local DEA to your job
- To improve our services and user experience
- To comply with legal obligations
4. Sharing Your Data
We only share your data with:
- Qualified and contracted Domestic Energy Assessors for the purpose of fulfilling your appointment
- Payment processors to handle transactions securely
- Analytics providers (anonymised usage stats only)
- Authorities where required by law
5. Legal Basis
We rely on the following legal grounds to process your personal data:
- Contractual Necessity: To fulfil the service you have requested.
- Legitimate Interest: To provide and improve our services.
- Legal Obligation: Where applicable laws require us to retain or share data.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined above or to comply with legal requirements (typically up to 7 years).
7. Your Rights
- Access the data we hold about you
- Request correction or deletion
- Withdraw consent where applicable
- Object to or restrict processing
- File a complaint with the ICO (Information Commissioner’s Office)
8. Data Security
We take appropriate technical and organisational measures to secure your data from unauthorised access, loss, or misuse. This includes SSL encryption, firewalls, and access control procedures.
9. Cookies
Our site uses cookies to enhance your browsing experience. By using our site, you consent to our use of cookies. You can manage cookie preferences in your browser settings.
10. Changes to This Policy
We may update this policy to reflect changes in the law or our services. The latest version will always be available on this page.
11. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
- Email: info@move-nest.co.uk
- Phone: 07506 432641
Chat Now